Terms of Use – AclaLuxury

Last updated: May 2025

Welcome to AclaLuxury (“AclaLuxury”, “we”, “us”, or “our”). These Terms of Use govern your access to and use of our website www.aclaluxury.com (the “Site”) and our services, including consignment, authentication, bag spa, and luxury resale.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. Use of the Site

You agree to use the Site only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use. You must not misuse the Site by introducing viruses, trojans, or other harmful material.

2. Account Registration

To access certain features, you may need to register an account. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

3. Products and Services

Acla Luxury offers pre-owned luxury items and related services. We strive for accuracy in product descriptions and images, but we do not guarantee that product information is error-free or complete.

4. Consignment Terms

When consigning with us:

• You affirm that you are the rightful owner of the item(s).

• We reserve the right to authenticate, reject, or return any item.

• Payouts and fees will be agreed upon and documented in a Consignment Agreement.

5. Order Acceptance & Pricing

All prices are listed in SGD. Orders are confirmed upon receipt of payment. We reserve the right to refuse or cancel orders at our sole discretion, including for pricing errors or stock availability.

6. Refund and Exchange Policy

We take great pride in curating and authenticating each luxury item. Due to the nature of second-hand luxury goods, all sales are final unless otherwise stated. However:

Refunds will only be granted under the following conditions:

• The item is proven to be counterfeit based on the assessment by a reputable authentication service agreed upon by both parties.

• The item received is significantly not as described (e.g., incorrect model or severe undisclosed damage).

Refund Conditions:

• You must notify us within 3 calendar days of receipt.

• The item must be returned unused, in its original condition, and with all original packaging.

• Shipping costs for returns are borne by the customer unless the fault lies with us.

For item-specific return policies (e.g., new services or promotions), details will be listed on the product/service page.

7. Intellectual Property

All content on the Site, including text, graphics, logos, and images, is owned or licensed by Acla Luxury. You may not use or reproduce it without permission.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Site or our services.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. Continued use of the Site after changes indicates your acceptance.

10. Governing Law

These Terms are governed by Singapore law. Any disputes will be subject to the exclusive jurisdiction of the Singapore courts.

Privacy Policy – AclaLuxury

Effective Date: May 2025

AclaLuxury respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

1. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: Full name, NRIC/FIN (for consignment only), and date of birth.

• Contact Data: Address, phone number, email.

• Transaction Data: Order details, payment records.

• Technical Data: IP address, device info, cookies.

2. How We Use Your Information

We use your data to:

• Fulfil orders and process payments.

• Communicate order and consignment updates.

• Authenticate items and verify identity.

• Improve website functionality and user experience.

• Comply with legal obligations (e.g., fraud prevention, tax reporting).

3. Disclosure of Your Information

We may share your data with:

• Third-party service providers (e.g. logistics, authentication partners, payment processors).

• Regulatory authorities when required by law.

• Business partners involved in joint marketing or promotional efforts (with your consent).

We do not sell your personal data.

4. Data Security

We implement appropriate security measures (SSL encryption, firewalls, secure databases) to protect your personal information. However, no online transmission is 100% secure.

5. Your Rights

Subject to Singapore law, you may:

• Request access or correction of your personal data.

• Withdraw consent for processing.

• Request deletion of your data, where applicable.

To make a request, email: [aclaluxury@gmail.com]

6. Data Retention

We retain your personal data only as long as necessary for legitimate business purposes or legal obligations (e.g. record-keeping for tax and dispute resolution).

7. Cookies

We use cookies to personalise content, analyse web traffic, and enhance the user experience. You may control cookie settings through your browser.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Updates to Privacy Policy

We may revise this Policy from time to time. Updates will be posted on this page with the date of revision.

10. Contact Us

For privacy-related queries, please contact:

AclaLuxury
Email: aclaluxury@gmail.com/ sales@aclaluxury.com
Website: www.aclaluxury.com